TERMS AND CONDITIONS

O’Neill Attire

ABN: 23308543983

 

By accepting the Terms and Conditions you are entering into a legally binding contract with O’Neill Attire and herby unequivocally accept and consent to the terms and conditions here in.

Acceptance of these Terms and Conditions is constituted by the following

  1. Your tick of approval to the terms and conditions and/or,
  2. Any payments made signifies that you agree to our full terms and conditions and/or,
  3. You continuing to engage in O’Neill Attire’s services following receipt of this contract.

 

IMPORTANT!! When booking please ensure you only select your event date and NOT 1-3 days before. IF YOU SELECT AN EARLIER DATE, ADDITIONAL CHARGES WILL APPLY. This is because your return date is the next business day from the date you book on the website.

Booking an earlier date than your event date also affects the hire that follows after yours.

 

  1. PAYMENT
  • When making a booking, payment secures your hire. We do not offer holds on any outfits.
  • All payments are final. There is no refunds on change of mind, sizing or event being cancelled.
  • The outfit will not be posted or picked up before complete payment has been processed.

 

  1. CANCELLATIONS & REFUND POLICY
  • O’Neill Attire DOES NOT OFFER REFUNDS on any bookings. All transactions are final.
  • If you book in an incorrect date that is NOT your event date on the website – there are NO refunds on your booking as you have knowingly scheduled the wrong date.
  • As stated, all hires with us require a bond payment. Please ensure you have read this policy before booking. We are unable to refund any customers that book with us and then state that they are unable to pay their bond.

 

  1. STORE CREDIT
  • Store credits are only given if the item is dropped off on the same day as received and is valid to use for 6 months from date of issue.
  • If the item was posted it must be posted back on the same day of arrival and posted back correctly (hand inside over the counter in the post office with a lodgement receipt printed).
  • The store credit becomes invalid after 6 months
  • Store credits does not include the price of postage, however they are redeemable on hire costs.

 

  1. IDENTIFICATION
  • A photo of your ID (front and back) with your full name and current address is required prior to pick up or posting of the outfit. These photos need to be sent to us via Direct Message on Instagram.
  • Must be over 18.
  • If minor; parental/guardian ID is required & your school ID will also be required.
  • The outfit cannot be picked up or posted until this has been sent to us.

 

  1. BOND
  • A bond payment is required in addition to the hire cost paid through our website.
  • The bond price varies depending on the outfit and the RRP cost. This cost is usually between $30-$200.
  • This bond payment will be organised through direct message on Instagram via bank transfer.
  • This bond is completely refundable given that the outfit is returned on time, and in its original condition (no tears, permanent stains, excessive stretch, no damage or missing hardware such as zips or buttons, or any other damage not mentioned that means the outfit is not returned in the condition you received it in).
  • The outfit will not be posted or picked up until this bond payment has been sent and processed through to us.

 

  1. CLEANING
  • Professional dry cleaning and delicate hand washes are a complimentary service provided by O’Neill Attire.
  • The client must not wash, iron or adjust the garment in any way.
  • If the garment becomes stained by any means during the hiring period, the client must not attempt to remove the stain in any way. Most garments are strictly a dry clean only and use of water or chemicals can cause further damage and colour fading.

 

  1. POSTAGE
  • You must message us on instagram PRIOR to booking your outfit if you require postage. We will need to check availability as we are unable to book back to back postage orders.
  • If you book with postage without checking for availability first and your order isn't available for postage, we will not refund you. Only a store credit valid for 6 months or an exchange will apply. 
  • Postage is only available within Australia. We do not post overseas.
  • O’Neill Attire is not liable for any delays through Australia Post. All posted hires are at the customers risk and O’Neill Attire cannot be held accountable for any late or lost deliveries.
  • You will NOT be refunded or store credited on the postage costs if your items are delayed and do not arrive in time for your hire/event.
  • If the outfit is delivered late and does not arrive in time for your event, we can issue you a store credit but no refund. To be eligible for the store credit, the outfit must be posted back the same day that it was delivered and lodged back currently inside the post office over the counter.
  • Any lost items in the mail is your responsibility due to your choice of delivery method and is considered a stolen / lost item, the RRP of the outfit will need to be paid out if Australia. Post cannot locate the item.
  • We do not post to Parcel Lockers. Please don’t hire through us if a parcel locker is the only option for us to send the outfit to, because we will not post it.

 

  1. ACCIDENTS/DAMAGES
  • The Hirer is responsible for the garment for the duration of the hire period, therefore you are completely accountable if the item is damaged or lost while in your possession.
  • Any damages or stains noticed after collecting/receiving the outfit must be disclosed immediately the day of collection with a photo, otherwise the customer is liable to pay for the damage if we aren’t notified on the day of pick up/arrival from postage.
  • We understand that accidents happen, if there is any damage to the outfit in anyway please contact us immediately. If the issues cannot be resolved by the following interventions then you the hirer will be charged the Recommended Retails Price of the outfit. This is of course the last thing we would want to do to our customers, therefore please follow the below instructions and we will work together to find the correct solutions.

DAMAGES –

  • If any damage include zip breakage, buttons falling off, sewing repairs, or any other damage not mentioned that means the outfit is not returned in the condition you receive it in and repairs are required we will get our local dress maker to fix the issues which will come at a further cost to the hirer.
  • Ensuring you hire the correct size outfit is vital to ensure you wear an appropriate outfit and our items are returned in their original condition. All size guides for outfits are available upon request and you must not, under any circumstance, rent an outfit which will not fit you. This often causes unrepairable excessive stretching, seam tears, zip breaks and other damage resulting in the outfit no longer being able to be worn.
  • If an item is returned and it has stretched so that it no longer fits the original size it was designed for, for example if a size 6 dress is rented by someone with greater measurements than specified on the size guide and is returned stretched and is now the measurements of a size 8 this is considered irreparable damage. We understand that overtime, through multiple wears, items can stretch and we of course allow for this! We will endeavour to assist you find an outfit from our range that fits and compliments you, please get in contact with us.

 

STAINS –

If a drink is spilt on the outfit or other stains that occur, please do not attempt to wash it off in anyway. Most of the outfits are strictly a dry clean only and the use of water can cause further damage and colour fading. When this type of damage occurs that cannot be removed with our normal cleaning services we must outsource to resolve the issue which will come at a further cost to the hirer.

 

FURTHER COST -

Any additional costs that are needed to restore the dress to it’s condition it arrived to you in will firstly be taken off your bond, if the cost exceeds the bond it is your responsibility to pay this.

 

 

  1. DAMAGE BEYOND REPAIR
  • If the outfit is damaged/stained beyond repair and/or excessively stretched O’Neill Attire reserves the rights to charge for the full RRP price of the garment
  • If the customer is required to pay the RRP of an item, this payment is separate to the payment of the hire cost. For example, if you pay $100 to hire, this price is NOT taken off the RRP payment. This is a separate fee.

 

 

  1. SETS
  • If a set is hired out and just one of the pieces is damaged/lost the RRP cost of the COMPLETE SET will have to be paid in full, not just the RRP cost of the damaged/lost item as a result of the decrease value of the remaining item.
  • In the exception that the item of the set damaged/lost is still available to be purchased separately, ONLY then will the RRP of one piece of the set be acceptable payment.

 

  1. FAKE TAN
  • You are able to wear fake tan when wearing our garments but we advise to please be mindful.
  • Make sure you have washed your fake tan before wearing our outfits.
  • If there is an excess amount of fake tan stains which cannot be removed you will be held liable for the damage up to the full RRP price of the outfit.

 

  1. PICK UP
  • Pick up is from our Mont Albert address 1-3 days prior to your rental date.
  • It is expected if picking up an item, that it is then dropped off by the date of return.
  • If you are wanting to post the outfit back, this must be agreed upon prior to picking up the item as this option is only allowed subject to the outfit availability. This will lead to loss of bond if not previously agreed upon.

 

  1. RETURNING
  • The outfit must be returned on or before the date specified on your Thank You card, this is usually the first business day after your event. This is why it is important to select the event date and not that date you are wanting to receive the dress when making a booking.
  • Early returns are greatly appreciated!
  • Failure to return by the due date results in late fees charged per day.

Return Postage

STEP 1 – Simply place the garment back into the same Hero Packaging bag that it arrived in and reseal the bag with the second adhesive strip.

STEP 2 – Stick the returns label provided over the top of the original sticker.

STEP 3 – Head to your local Australian post office. The parcel must be handed in over the counter in the post office before the 3pm cut off time on or before The Rental Return Due Date.

STEP 4 – Send us through a photo of the lodgement receipt.

IMPORTANT - Please DO NOT place the parcel into an Australian Post Box outside given the time delay associated with doing so (Incorrect lodgement fees apply).

Dropping Off

The outfit must be dropped back off no later than 8pm by the specified date of return.

 

  1. PURCHASING YOUR OWN POSTAGE BAG TO RETURN THE GARMENT

STEP 1 – You must purchase a YELLOW EXPRESS post bag with tracking and your signature signed on the parcel. Your bond will be kept if you send the outfit back into a Normal Red postage bag and/or your signature has not been written down on the declaration.

STEP 2 – Hand the parcel over the counter inside the post office on or before the rental return due date. Please DO NOT place the parcel into an Australian Post Box outside given the time delay associated with doing so (Incorrect lodgement fees apply).

STEP 3 – Send us a photo of the tracking number & lodgement receipt. Please note that if the tracking number & lodgement receipt isn’t provided to us, the outfit will be deemed as lost or stolen and the RRP cost on the garment will have to be paid.

 

  • In the case where the return address is written incorrectly resulting in a delayed delivery and it causes the next booking to be cancelled, your bond will be kept as compensation for a lost rental.
  • In the case where the parcel is lost due to return address written incorrectly, you will be required to pay the RRP of the garment.

 

 

  1. LATE FEES
  • A late fee of $30 per day is applied if the outfit is not returned by the specified date of return. If this surpasses 3 days past your return date then your entire bond will not be returned.
  • If the outfit is returned late and this causes the next booking to be cancelled your full bond will also not be returned.
  • Late fees will not apply due to Australia Post delays if it was express posted correctly back on time.

 

  1. INCORRECT LODGEMENT FEES
  • Incorrect lodgement fees apply. If the outfit is posted into an Australian Post Box outside and the outfit doesn’t arrive in time for the next hire the hirer will not receive their bond back.
  • The outfit MUST be posted back inside over the counter in the post office with a photo of the lodgement receipt sent to us.
  • If the outfit is posted into a post box it puts the parcel at risk of getting lost and this will make you responsible to pay the RRP of the garment. This is why we ask you to LODGE the parcel inside the post office over the counter with a lodgement receipt printed, giving Australia Post responsibility after the first scan.

 

  1. TRY ONS
  • Try ons are available in Mont Albert, Melbourne and require a booking. Direct message us through Instagram to organise a try on today.
  • Try on appointments have a duration of 30 minutes maximum and clients who are late will NOT be allocated extra time.
  • A service fee of $20 (non-refundable) per try on appointment is required. This fee is required to be paid prior to your appointment to secure the spot.
  • If you book in the outfit within 72 hours (3 days) following your try on this will be deducted from your hire cost.
  • You must state which outfit/outfits you wish to try on prior to the booking. We are not a retail store. We do not offer the opportunity to browse. Please ensure to notify us prior to your try on.
  • If the outfit you were wanting to try on gets hired by someone else your appointment will be cancelled and in this case you will be refunded your fee.
  • Please be careful when trying on our outfits. Our garments are delicate.
  • Customers must be mindful of sizing when trying on the garments.
  • Please do not come to the appointment with makeup, fresh fake tan on or moisturiser. Please ensure you have washed it off before trying on the garments. If the item/items you tried on are damaged, excessively stretched, dirtied or left with body odour due to a try on you will be held liable to pay the repair cost and / or dry cleaning fee or up to the RRP cost if non repairable.
  • Please keep in mind that a try on / try on appointment does not secure the outfit for you.
  • We strictly DO NOT offer postal try ons and items cannot be taken home to try on. O’Neill Attire recommends customers outside of Melbourne to go to their local David Jones, Myer, Dion Lee store etc. to try on the outfit or check the brands sizing guide prior to making a booking.