TERMS AND CONDITIONS

O’Neill Attire

ABN: 23308543983

 

By booking with O'Neill Attire, you agree to these Terms & Conditions and enter into a legally binding agreement with O'Neill Attire.

You are deemed to have accepted these Terms & Conditions when you:

  1. Tick the acceptance box at checkout;
  2. Make any payment towards a booking; or  
  3. Continue to engage in O’Neill Attire’s services following receipt of this contract.

 

IMPORTANT!! When booking please ensure you only select your event date and NOT 1-3 days before. IF YOU SELECT AN EARLIER DATE, ADDITIONAL CHARGES WILL APPLY. This is because your return date is the next business day from the date you book on the website.

Booking an earlier date than your event date also affects the hire that follows after yours.

 

PAYMENT

  • Full payment is required to secure your booking.
  • O'Neill Attire does not place garments on hold.
  • All payments are final. 
  • No refunds are provided for change of mind, sizing issues, or event cancellations.
  • Garments will not be posted or collected until full payment has been received. 

     

CANCELLATIONS & REFUNDS

  • O’Neill Attire does not offer refunds on bookings. All sales are final.
  • Customers are responsible for reviewing bond requirements before booking. Refunds will not be provided if a customer later decides they cannot pay the bond.
  • If O'Neill Attire cancels a booking, a refund will be issued less a 5% transaction fee.

 

STORE CREDIT

Store credit may be issued where approved by O'Neill Attire and is valid for 6 months from the date of issue. 

To be eligible:

  • Local hires must be returned on the same day they are received.
  • Postal hires must be lodged with Australia Post on the same day they are delivered and returned correctly over the counter with a lodgement receipt.

Store credit:

  • Excludes postage costs.
  • Can be used towards future hire fees only.
  • Expires 6 months after issue.

 

IDENTIFICATION

  • A photo of your ID (front and back) with your full name and current address is required prior to pick up or posting of the outfit. These photos need to be sent to us via Direct Message on Instagram.
  • Must be over 18.
  • If minor; parental/guardian ID is required & your school ID will also be required.
  • The outfit cannot be picked up or posted until this has been sent to us.

 

BOND

A refundable security bond is required in addition to the hire fee.

  • Bond amounts vary depending on the garment and retail value.
  • Bonds generally range from $30–$200.
  • Bond payment must be received before collection or postage.

The bond will be refunded once the garment is returned:

  • On time; and
  • In the same condition it was supplied.

The bond may be used to cover cleaning, repairs, replacement costs, late fees, or other amounts owing.

 

CLEANING

  • Professional dry cleaning and delicate hand washes are a complimentary service provided by O’Neill Attire.
  • The client must not wash, iron or adjust the garment in any way.
  • If the garment becomes stained by any means during the hiring period, the client must not attempt to remove the stain in any way. Most garments are strictly a dry clean only and use of water or chemicals can cause further damage and colour fading.

 

POSTAGE

  • Customers requiring postage must contact O'Neill Attire before booking to confirm availability.
  • Postage is available within Australia only.
  • O'Neill Attire is not responsible for delays, loss, or damage caused by Australia Post.
  • Postage costs are non-refundable.
  • If a parcel is delayed and misses your event, a store credit may be offered at O'Neill Attire's discretion, provided the garment is returned immediately upon delivery.
  • Lost parcels may result in the customer being liable for the garment's full retail value (RRP).
  • Parcel Locker addresses are not accepted.

 

DAMAGE, LOSS AND RESPONSIBILITY 

The hirer is responsible for the garment from the time it is collected or delivered until it is returned.

Any existing damage must be reported with photos on the day of collection or delivery. Failure to do so may result in the hirer being held responsible.

The hirer is liable for:

  • Damage;
  • Stains;
  • Missing items;
  • Excessive stretching;
  • Lost garments; and
  • Any costs required to restore the garment to its original condition.

Repair costs will first be deducted from the bond. Any remaining balance must be paid by the hirer.

 

DAMAGE BEYOND REPAIR

  • If the outfit is damaged/stained beyond repair and/or excessively stretched O’Neill Attire reserves the rights to charge for the full RRP price of the garment
  • If the customer is required to pay the RRP of an item, this payment is separate to the payment of the hire cost. For example, if you pay $100 to hire, this price is NOT taken off the RRP payment. This is a separate fee.

 

SETS

  • If a set is hired out and just one of the pieces is damaged/lost the RRP cost of the COMPLETE SET will have to be paid in full, not just the RRP cost of the damaged/lost item as a result of the decrease value of the remaining item.
  • In the exception that the item of the set damaged/lost is still available to be purchased separately, ONLY then will the RRP of one piece of the set be acceptable payment.

 

FAKE TAN

  • You are able to wear fake tan when wearing our garments but we advise to please be mindful.
  • Make sure you have washed your fake tan before wearing our outfits.
  • If there is an excess amount of fake tan stains which cannot be removed you will be held liable for the damage up to the full RRP price of the outfit.

 

COLLECTION & RETURNS 

Garments are generally available for collection 1–3 days before the event date.

The garment must be returned by the specified return date.

Failure to return your hire by the due date will result in late fees of $30 per day until the garment is returned or proof of lodgement is provided. 

Early returns are greatly appreciated and help us prepare outfits for future bookings. 

Local Returns 

  • Must be returned by 5:00pm on the due date. 

Postal Returns

  • Must be lodged with Australia Post by 3:00pm on the due date.
  • Must be handed over the counter and not placed in a street post box. 
  • A lodgement receipt must be provided as proof of return.

Purchasing your own postage bag to return

  • This option must be agreed upon prior to picking up the item, as this option is only available subject to the outfits availability. This will lead to loss of bond if not previously agreed upon. 
  • In the case where the parcel is lost due to return address written incorrectly, you will be required to pay the RRP of the garment.

STEP 1 – You must purchase a YELLOW EXPRESS post bag with tracking and your signature signed on the parcel. Your bond will be kept if you send the outfit back into a Standard Red postage bag and/or your signature has not been written down on the declaration.

STEP 2 – Hand the parcel over the counter inside the post office on or before the rental return due date. Please DO NOT place the parcel into a street box outside given the time delay associated with doing so (Incorrect lodgement fees apply).

STEP 3 – Send us a photo of the tracking number & lodgement receipt. Please note that if the tracking number & lodgement receipt isn’t provided to us, the outfit will be deemed as lost or stolen and the RRP cost on the garment will have to be paid.

 

LATE FEES

  • Late returns incur a $30 per day fee. 
  • If this surpasses 3 days past your return date, your entire bond may be forfeited and additional charges may apply. 
  • If a late return affects another booking, O'Neill Attire reserves the right to retain the full bond.
  • Late fees will not apply due to Australia Post delays if it was express posted correctly back on time.

 

INCORRECT LODGEMENT FEES

    Returns placed in a street post box instead of lodged over the counter may result in:

    • Loss of bond;
    • Late fees; and/or
    • Liability for the garments full RRP if lost. 

    Customers must provide a lodgement receipt and tracking details for all postals returns. 

     

    TRY ONS

    • Try ons are available in Mont Albert, Melbourne and require a booking. Direct message us through Instagram to organise a try on today.
    • Try on appointments have a duration of 30 minutes maximum and clients who are late will NOT be allocated extra time.
    • A service fee of $20 (non-refundable) per try on appointment is required. This fee is required to be paid prior to your appointment to secure the spot.
    • If you book in the outfit within 72 hours (3 days) following your try on this will be deducted from your hire cost.
    • You must state which outfit/outfits you wish to try on prior to the booking. We are not a retail store. We do not offer the opportunity to browse. Please ensure to notify us prior to your try on.
    • If the outfit you were wanting to try on gets hired by someone else your appointment will be cancelled and in this case you will be refunded your fee.
    • Please be careful when trying on our outfits. Our garments are delicate.
    • Customers must be mindful of sizing when trying on the garments.
    • Please do not come to the appointment with makeup, fresh fake tan on or moisturiser. Please ensure you have washed it off before trying on the garments. If the item/items you tried on are damaged, excessively stretched, dirtied or left with body odour due to a try on you will be held liable to pay the repair cost and / or dry cleaning fee or up to the RRP cost if non repairable.
    • Please keep in mind that a try on / try on appointment does not secure the outfit for you.
    • We strictly DO NOT offer postal try ons and items cannot be taken home to try on. O’Neill Attire recommends customers outside of Melbourne to go to their local David Jones, Myer, Dion Lee store etc. to try on the outfit or check the brands sizing guide prior to making a booking.